Take control of your finances

Call today on 0844 573 1530

Many people wrongly believe that, because of their debt situation, they somehow lose their protection in terms of consumer rights.

THIS IS NOT THE CASE

At Gemstone we see it as our duty to make sure that you are treated fairly and reasonably by your Creditors at all times, acting immediately if we become aware of unreasonable behaviour.  Our advisers have been thoroughly trained to deal with such situations. They will give you the advice you need to help you deal with your Creditors and, whenever necessary, they will contact them on your behalf.

HARASSMENT LAW

Many customers come to Gemstone with complaints of Creditor harassment by telephone call, letter or even personal visit. This kind of contact should cease as soon as Gemstone become involved with your case. It's an unfortunate fact, however, that some Creditors may initially object to your gaining professional advice.

WE WILL ACT AND ADVISE YOU IF YOUR CREDITORS ACT UNREASONABLY

You are protected not only by the Office of Fair Trading, but also by the Administration of Justice Act 1970 (section 40).

If, at any time, the level of contact or the behaviour of a Creditor concerns you, please do not hesitate to contact us for advice, action or to request out 'Harassment Self Help Pack'.